South African Tourism Platform Estate
Operational readiness, transparency, and continuous improvement.
1) Executive Overview Dashboard
Click a KPI card to jump to the relevant dashboard section.
Change Success Rate (12 Weeks)
2) Digital Mission Outcomes
Business and audience outcomes connected to platform operations.
Funnel by Market
Device Mix
Pain Points by Impact
3) Service Desk & SLA Dashboard
SLA targets: P1 respond ≤1h resolve ≤5h | P2 respond ≤2h resolve ≤10h | P3 respond ≤2h resolve ≤24h
Ticket Volume
SLA Compliance by Priority
Ticket Categories
Backlog Aging Buckets
Backlog Health
Real-Time SLA Timer
4) Digital Asset Operations
Content and asset supply chain health across throughput, rights, freshness, localization, and CMS reliability.
Asset Pipeline Flow
Localization Coverage
Rights & Licensing Risks
Freshness by Section
CMS + Asset Performance
5) Platform Health Dashboard
Uptime, latency (p95), errors, synthetic checks, SSL and DNS health for managed assets.
Latency and Error Rates
Uptime by Platform
SLO Journeys and Error Budgets
Managed Platform Status
6) Disaster Recovery & Backups Dashboard
Backup execution, restore validation, DR drill outcomes, RPO and RTO visibility.
Backup Job Outcomes
RPO/RTO by Platform Group
Restore and DR Drill Status
7) Change & Release Management Dashboard
Deployment windows Tuesdays and Thursdays, canary rollout progression and rollback visibility.
Release Calendar (Recent + Upcoming)
Canary Rollout Simulation
Current stage: 5%
DORA + Change Risk
Post-Deployment Verification Checklist
8) Security & Compliance Dashboard
Security posture with vulnerability visibility, WAF events, access control changes, and POPIA alignment.
Vulnerability Scan Summary
WAF Blocked Threats (7 Days)
Compliance Controls
2am Wake-Up Security Posture
Recent Access Control Logs
9) SEO & Experience Dashboard
Core Web Vitals, indexation health, top page performance, and error trend tracking.
Core Web Vitals
Indexation Health
404 Error Spikes
Search Visibility
Impact-Weighted Issues
Top Landing Pages
10) FinOps Dashboard
Cost-to-serve, spend anomalies, CDN efficiency, and bot pressure visibility.
Monthly Cloud Spend (ZAR)
Traffic Efficiency
Cost KPIs
11) Data Quality & Observability
Trust layer for dashboard reliability, definitions, coverage, and alert quality.
Data Freshness by Source
Coverage + Alert Fatigue
Metric Definitions
12) Client Queries & Ticket Logging
Log new client queries, incidents, and requests. Ticket items auto-enter the SLA workflow.